I was texting a Christian friend yesterday. The poor guy is stuck in the middle of a disagreement with the CRA (Canada’s IRS) over his assessment for a previous year. Everybody he talks to at the tax office tells him a different story about what he owes and why.
Having a little inside knowledge about the way bureaucracies operate, I could assure him this will continue to be the case, and to suggest that he keep talking until he finds an auditor who agrees with him. Enough calls and polite appeals, and there’s a good chance one eventually will. I see it happening all the time. People have a tendency to give up too easily when they are in the right.
The big illusion about both tax law and every other kind of law is that putting instructions in writing with exacting precision leads to greater certainty and a single, predictable outcome. In fact, the more we multiply words, the more interpretations proliferate.


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